Last updated: 1 July 2026
These terms govern your use of FastXE accounts, payments and currency-exchange services. By opening an account you agree to them. If you use FastXE on behalf of a company, you confirm you are authorised to bind that company.
Accounts are available to businesses and individuals who complete our verification process. We may decline or close accounts to meet our legal and regulatory obligations, and will explain our decision where the law allows.
FastXE accounts are payment accounts. Funds are safeguarded with regulated credit institutions and are not bank deposits; they are not covered by deposit guarantee schemes. You are responsible for keeping your credentials secure and for all activity authorised through them.
Payment and conversion instructions confirmed in the platform are binding. Quoted rates are held for the period shown at confirmation. We execute using the rails described at the time of payment and will tell you promptly if an instruction cannot be completed.
Fees are set out on our Pricing page and in your account agreement. We give at least 30 days' notice of fee changes affecting you.
You must not use FastXE for unlawful activity, for industries we exclude in our acceptable-use standards, or in breach of sanctions. We may suspend accounts while we investigate suspected misuse.
We are liable for correctly executing authorised instructions as required by applicable payment regulations. We are not liable for losses caused by events outside our reasonable control or by inaccurate instructions you provide.
You may close your account at any time once outstanding transactions settle. We may end the agreement with two months' notice, or immediately where regulation requires.
Complaints go to complaints@fast-xe.com; we respond within 15 business days. These terms are governed by the laws of England and Wales.